Koola

Accessibility Statement

Koola is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

Koola believes that websites and applications should be accessible to all users, regardless of their abilities or disabilities. We are committed to providing an inclusive digital experience that meets or exceeds accessibility standards.

Accessibility Standards

We strive to conform to the following accessibility standards:

  • WCAG 2.1 AA: Web Content Accessibility Guidelines 2.1 Level AA
  • Section 508: Rehabilitation Act of 1973, Section 508
  • ADA Compliance: Americans with Disabilities Act requirements
  • EN 301 549: European accessibility standard for ICT products and services

Accessibility Features

Our website and applications include the following accessibility features:

Keyboard Navigation

Full keyboard navigation support for all interactive elements

Screen Reader Support

Compatible with major screen readers including JAWS, NVDA, and VoiceOver

High Contrast

High contrast color schemes for better visibility

Text Scaling

Text can be scaled up to 200% without loss of functionality

Alt Text

Descriptive alt text for all images and graphics

Focus Indicators

Clear focus indicators for keyboard navigation

Known Limitations

While we strive for comprehensive accessibility, we acknowledge that some areas may have limitations:

  • Some third-party content may not be fully accessible
  • Complex data visualizations may have limited accessibility
  • Certain interactive features may require additional accessibility improvements

Testing and Evaluation

We regularly test our website and applications for accessibility using:

  • Automated accessibility testing tools
  • Manual testing with keyboard navigation
  • Screen reader compatibility testing
  • User testing with people who have disabilities
  • Regular accessibility audits and reviews

Continuous Improvement

Accessibility is an ongoing commitment. We continuously work to improve our digital accessibility by:

  • Regular accessibility training for our development team
  • Incorporating accessibility best practices in our development process
  • Staying updated with accessibility standards and guidelines
  • Addressing accessibility issues promptly
  • Seeking feedback from users with disabilities

Feedback and Support

We welcome feedback on the accessibility of our website and applications. If you experience accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Team: accessibility@koola.app

General Support: support@koola.app

Address: Dar Es Salaam, Tanzania

WhatsApp: Chat with us

Response Time

We aim to respond to accessibility feedback within 2 business days and address accessibility issues as quickly as possible, typically within 30 days for critical issues.

Alternative Formats

If you need information from our website in an alternative format, such as large print, audio, or braille, please contact us and we will work to provide the information in your preferred format.

Last Updated: December 2024

Version: 1.0